Compliance is not the same as usability
A site can pass every automated test and still be frustrating, or impossible, to use for people with disabilities. User testing reveals the gap between technical compliance and real-world accessibility.
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REAL USER INSIGHTS
Test with users who actually need accessibility
Automated tools catch code issues. User testing reveals real experience issues. Watch people with disabilities use your site and learn what works and what doesn't, in Canada and the U.S.
WHO TESTS
Real users, real disabilities
We recruit testers across these disability types to match your users
Visual Disabilities
- Screen reader users (JAWS, NVDA, VoiceOver)
- Screen magnification users
- Low vision users
- Color blind users
Motor Disabilities
- Keyboard-only users
- Voice control users (Dragon)
- Switch device users
- Alternative input users
Auditory Disabilities
- Deaf users
- Hard of hearing users
- Cochlear implant users
- Caption-dependent users
Cognitive Disabilities
- Dyslexia
- ADHD
- Autism spectrum
- Learning disabilities
How user testing works
Structured testing that delivers actionable insights
Video Recordings
Recordings of testers using your site with their own assistive technology, so your team sees where they get stuck.
Detailed Feedback
Structured reports with specific observations, pain points, and suggestions from users who experience barriers firsthand.
Task-Based Testing
Define key user flows and watch real users with disabilities attempt to complete critical tasks on your site.
Actionable Reports
Prioritized findings with video clips, timestamps, and remediation recommendations your team can act on.
Our testing process
From scoping to a prioritized report
1
Define Testing Scope
We work with you to identify key user flows, pages, and tasks to test. You define success criteria.
2
Match Tester Profiles
We recruit testers whose disabilities and assistive technologies match your users.
3
Conduct Testing
Testers attempt your defined tasks while recording their screen, voice, and feedback.
4
Analyze & Report
We compile findings into actionable reports with video highlights and prioritized recommendations.
Testing packages
Choose the right level of testing for your needs
Quick Test
5 testers
- 1 disability category
- 3-5 key tasks
- Video recordings
- Summary report
- Highlight clips
RECOMMENDED
Comprehensive
8 testers
- 3+ disability categories
- 5-10 key tasks
- Full video recordings
- Detailed report
- Prioritized recommendations
- Follow-up consultation
Enterprise
15+ testers
- All disability categories
- Unlimited tasks
- Live moderated sessions
- Executive presentation
- Ongoing testing program
- Dedicated researcher
Common questions
Everything you need to know about user testing
How is user testing different from an accessibility audit?
An audit checks conformance against WCAG standards. User testing reveals real-world usability issues that standards don't cover. For example, a site might be technically compliant but still frustrating for screen reader users due to poor information architecture or confusing language. Both are valuable: audits find code issues, user testing finds experience issues.
Who are the testers?
People with disabilities who use assistive technology in their daily lives. We recruit for each study based on the disabilities and assistive technologies most relevant to your users.
How many testers are in a study?
It depends on the package and on how many disability types you want covered. We confirm the number with you when we scope the study.
Can I watch the testing sessions live?
Studies are recorded by default so testers can work naturally. The Enterprise package includes live moderated sessions.
Nothing about us without us
People with disabilities are the experts on accessibility. User testing puts their experience at the centre of how your site gets fixed.